Refund Policy

At Tayseer, we strive to provide high-quality digital services and an exceptional experience for all users and consultants.

Due to the nature of digital services, consultations, subscriptions, and platform-based services, all payments made are generally non-refundable, except in the cases outlined below.

Eligible Refund Cases

Refund requests may be approved in the following cases:

• Duplicate payment made by mistake for the same transaction.

• A technical issue prevented the paid service from being delivered to the user.

• Proof of an unauthorized payment transaction.

• Cancellation of the session or service by the consultant without rescheduling the appointment.

• Purchasing a subscription or service that was not activated due to a confirmed technical issue from the platform.

Non-Refundable Cases

Refund requests will not be accepted in the following cases:

  • Change of mind after purchase.
  • Personal dissatisfaction or unmet expectations.
  • Failure to achieve compatibility or expected results in matchmaking and marriage services.
  • Temporary issues caused by maintenance or internet problems beyond the platform’s control.
  • Violation of the platform’s terms and policies resulting in account suspension or restriction.
  • Sessions and consultations that have already been completed.
  • Subscriptions or digital services that have been partially or fully used.

Refund Request Period

Users may submit a refund request within a maximum period of 7 days from the date of the financial transaction.

Refund Processing Period

If the refund request is approved, the refund process may take between 7 to 21 business days, depending on the bank or payment service provider.

Replacement Policy

Since Tayseer provides digital services and products, the traditional replacement policy applicable to physical products does not apply.

However, in certain approved technical cases, the user may be compensated with one of the following solutions instead of a cash refund:

  • Alternative session credits
  • Subscription extension
  • Adding credit to the in-app wallet
  • Providing an alternative service

Subscription Cancellation

Users may cancel their recurring subscription at any time through the Apple App Store or Google Play settings.

This will stop the upcoming renewal only and does not include refunds for previous payments.

Refund Contact Information:

For inquiries related to payments or refund requests:

Platform Rights

Tayseer Platform reserves the right to review, approve, reject, or process refund requests in accordance with the platform’s policies and fraud prevention and misuse protection procedures.

Scroll to Top